Etihad Airways Zurich Office

Zurich, Switzerland


Open Time:-

Monday – Friday: 8:00 am – 6:00 pm

+1 (877) 690-0767


Note: This not airlines official number +1-855-745-1194. It may connect you with travel agency.

Etihad Airways has offered excellent customer service to customers since its inception in 2003. You can purchase flights, modify or cancel them, get 24/7 customer service, and check in for flights at the Etihad Airways Zurich Office in Switzerland. 

You are welcome to submit additional requests and request special help from the accommodating airline staff. Simply alter your flight time at Zurich Airport (ZRH) to accommodate your needs. You are allowed to travel with extra bags, unaccompanied youngsters, and pets.

Utilize the seamless, timely, and quick connections available at the Zurich international airport. There is no need to change terminals, and if your ticket was purchased through Etihad Airways head office Zurich, the airline will deliver your luggage there right away.

People typically have a lot of questions when they travel, and since COVID, those inquiries appear to be growing significantly. Passengers can contact Etihad Airways Customer Service at Zurich Airport (SGN). Travelers on Etihad Airways who leave from this airport are entitled to benefits from the airlines. 

About Etihad Airways

Etihad means “union” in Arabic. Two flag carriers represent the United Arab Emirates, one of which is Etihad Airways.

  • Its main headquarters is located in Khalifa City, Abu Dhabi, close to the airport.
  • Etihad Airways began operations in November 2003.
  • It is one of the “Lakhs of Luxuries” in the globe and the second-largest airline in the United Arab Emirates after Emirates.
  • It have fleet of 102 Airbus and Boeing aircraft, the airline offers more than 1,000 flights per week to more than 120 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Switzerland, and North America.
  • Zurich International airport (ZRH) International Airport is their major base of operation.

Etihad Airways Zurich Office Contact Details:

Etihad Airways flights arrive and depart from Terminal 2 at Zurich Airport. Enjoy the convenience of the fully renovated airport terminal, which has an open, bright check-in area with dedicated lanes for quicker connections. Enjoy more shopping options at the airport before your trip or unwind in one of the plush lounges available to Business and First Class travelers.

Etihad Airways Zurich Office AddressZurich, Switzerland
Etihad Airways Zurich Office Contact Number+41 844 00 2211
Working Hours8:00 am – 6:00 pm (Monday – Friday)
Weekend and Public Holidays closed.
Customer Service Phone Number+1 (877) 690-0767
Etihad Airways Help CenterVisit Here
Etihad Airways Online Check-InVisit Here
Etihad Airways Flight StatusVisit Here
Etihad GuestVisit Here
Nearest AirportZurich Airport (ZRH)

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Nearest Airport from Etihad Airways Zurich Office

The Zurich Airport is the closest and most well-known due to the outstanding and notable services and help it offers to its customers. Travelers can get assistance from the experienced and skilled Etihad Airways staff workers at the terminal office. Visitors are welcome to the Etihad Airways Service to discuss their baggage issues and other travel related queries with an airline representative.

Airport NameZurich Airport (ZRH)
ZRH Airport Address8058 Kloten, Switzerland
Zurich Airport Phone Number+41 43 816 22 11
Airport CodeIATA: ZRH
Total Number of TerminalThree Terminals
Arrival and Departure Terminal of Etihad Airlines at Zurich AirportTerminal 2
Zurich Airport LocationGet Direction

Services Offered by Etihad Airways Zurich Office in Switzerland

Make a note of the time and place that you will be arriving at the Etihad Airways reservation desk at Airport so that you can speak with an agent who is on duty. Share information regarding bookings, such as:

Etihad Airways Flight Booking 

Using the Etihad Airways Booking office Zurich to make an offline reservation is quite simple. To select a one-way, round-trip, or multi-city flight, go to the airline in Terminal 2 of Zurich Airport. To that, add –

  • Your selected class of travel, as well as your destination and departure cities, travel dates, and, if necessary, return dates, must be included.
  • Passenger count and the trip type 
  • The airline representative will provide a list of every flight that is available for your dates and route.
  • Choose the flight that best meets your demands in terms of cost and timing by comparing its pricing and itinerary.
  • To reserve that particular flight, enter the passenger’s information and pay the required amount of the booking fare to proceed.  

Please note that if you’re doing a last-minute flight, you must book at east 3 hours prior to the scheduled departure. 

Flight Cancellation of Etihad Airways

Etihad Airways’ flight cancellation policy is as follows:

  • If necessary, cancel your flight at the Etihad Airways head office Zurich at least three hours before takeoff.
  • The refund will be processed in the same currency and applied to the original payment method you used.
  • If you purchased your ticket directly from Etihad Airways, you may do so online or by calling them to request a refund.
  • You need to contact the third party you used to purchase the ticket in order to cancel it and receive a refund.

How to cancel a flight at the Zurich office of Etihad Airways?

You can use the following information to your advantage if you are certain about the cancellation and want to know how to cancel your Etihad Airways flight tickets at the airport office:

  • Request a flight rescheduling from the airline desk.
  • Give the passenger’s last name and the booking reference.
  • If your ticket is refundable, enquire how much refund would be offered. 
  • Upon your cancellation of the flight, the amount of the refund would be credited in the original method of payment.

Etihad Airways 24 Hour Cancellation

Etihad Airways allows ticket cancellations up to 24 hours after purchase for flights to or from the United States. This policy states that if a cancellation is requested within 24 hours and is granted, the passenger will receive a full refund; however, the scheduled departure date must be at least 7 days in advance.

Etihad Airways Name correction

Passengers may seek name corrections on Etihad Airways, although only up to three characters on the initial or last name may be changed. If a name change with the airlines is necessary, it must be requested at Etihad office at least three hours prior to the scheduled departure time. The airfare’s fare rules will apply to any name changes.

In most cases, Etihad prohibits changing a PNR’s full name to that of another traveler. If a name change is necessary, the current PNR must be canceled and a new reservation created with the same service level or using the available dates.

The steps to take in order to change the name on an existing reservation at the Etihad Airways Booking office Zurich are as follows.

  • The airlines will be able to access your reservation and make the necessary modifications if you provide them with your six-digit booking reference or 13-digit ticket number.
  • Provide them the correct name as it appears on the government issued photo ID. 
  • The  name correction fee is paid at the time of request. Your ticket will be reissued in the lowest service class available if there are still seats available. 
  • Passengers will receive a confirmation of the name change on their registered email after the request is complete.

Flight Upgrade of Etihad Airways

Only flights that Etihad Airways operates and markets are eligible for upgrades. Approach any Etihad Airways employee at the airport check-in counter to purchase a “Upgrade on Departure”. If you want to purchase an upgrade for your flight Zurich to any Etihad network, talk to any member of the Etihad Airways at Zurich Airport (ZRH).

For the convenience of purchasing an upgrade while traveling from Doha to your ultimate destination, go to the unique “Upgrade on Departure” kiosk at the Etihad Airways Head Office New York. If your journey begins in Zurich, after checking in and passing through immigration, proceed to the counter labeled “Upgrade on Departure.” if your trip is starting in Zurich or any major international airport.

The terms and conditions for the upgrading in Business and First Class are listed below:-

Upgrade to Business Class is possible between 2 hours and 60 minutes before the planned departure. Additionally –

  • The upgrading price includes all taxes and fees.
  • There is one segment that allows business class upgrades.
  • The process of an upgrade request is contingent upon the availability of a seat or meal and is offered on a first-come, first-served basis.

First Class upgrades are not available on any of our A380 flights to or from Zurich. Additionally –

  • The upgraded First Class cabin may not serve a special meal that a passenger in Economy Class purchased.
  • The price does not include access to lounges or additional baggage allowance.
  • The initial booking class paid will determine how many miles you receive, not the upgraded cabin.
  • A passenger is not eligible for an upgrade if they have additional seats for cabin baggage (CBBG) or more seats.

Avail latest offers and discounts at the Etihad Airways Head Office Zurich 

For the most recent discounts and deals, stop by the Etihad Airways offices in Zurich. The airline offers a variety of seasonal special prices. Utilize long weekend discounts, festival discounts, seasonal discounts, and cashback offers prior to booking your Etihad Airways flight reservation. Credit cards are accepted as forms of payment for all of these exclusive offers.  Various banks routinely market their payment-related offers. If you use a credit card or an e-wallet to make your payment, you may even be eligible for a number of flat-rate reductions. Keep an eye out for any seasonal promotions that Etihad Airways could provide.

Claim Compensation for Lost or Damaged Luggage 

You must notify the Etihad Airways Zurich office at the airport if your luggage is missing, delayed, or damaged. You should also keep a copy of the completed Property Irregularity Report (PIR).

When filing a claim for lost, stolen, or damaged luggage, you have seven days to present receipts, credit card statements, or any other type of value proof to show that your bag and its contents were worth the money you are claiming.

For delayed luggage, provide a copy of the flight tickets as well as the specifics of any pricey items within 21 days.

Special Assistance Service at Etihad Airways Booking Office Zurich 

Receive Special Support at the Etihad Airways Zurich Office. The airline ensures that all passengers with special requirements can fly without anxiety. At every step of your travel, the airline staff would be there to help you.

Etihad Airways Wheelchair Assistance

Etihad Airways is happy to assist those clients who need assistance in order to provide accessibility and deliver the best service. The wheelchair is provided free of charge and is only usable by travelers from Switzerland who make reservations through Etihad Airways Online. For further information on the services offered by Etihad Airways, go to the Help Page for Guests with Disabilities. If you have any inquiries, get in touch with Etihad Airways Zurich Office. 

Pet Relief Areas by Etihad Airways

In the main T1 building, right next to the Etihad Airways Zurich Office Switzerland, there are pet relieving facilities and roofed accommodations for service animals. Terminal 2 contains a number of locations. On the baggage claim level, outside of Gates, there are pet rest spots that are accessible before security. The Zurich international airport’s main terminal building now features a brand-new pet relief area built outside the parking structure.

Etihad Airways complies fully with the IATA Live Animals Regulations as well as any additional requirements placed by the countries of origin, transit, and destination. On specific flights, Etihad Airways offers free transportation for a customer with a disability and up to two service animals.

Sensory Impairments

If you need assistance being guided to or from the plane, do let the Etihad airways know in advance. This will enable us to make the necessary preparations. Additionally, you can contact the Etihad Airways office at Zurich airport with unique service requests.

In order to ensure their comfort and safety, unaccompanied minors receive exceptional care the entire journey from Etihad. They also have access to a special lounge at the Zurich international airport.

Etihad Airways Unaccompanied minor

Unaccompanied children have an easier time with the registration process, passport control, security checks, and baggage claim. They are also expertly cared for while in flight and escorted to and from the aircraft. Please bring the child and any luggage to the Etihad Airways Zurich Office Switzerland if you are the parent or legal guardian of an unaccompanied minor before proceeding to the assigned row for check-in. To find the check-in row, utilize our airport planner or ask for help at an information desk. Etihad Airways Zurich office phone number is another means to get in touch with the airline.

Additional Services Offered at the Etihad Airways Booking Office Zurich

Visitors can use the services to drop by, ask questions, and receive prompt answers. In addition, you can go to the Etihad Airways head office Zurich office, which also doubles as an airport check-in desk. These are the services that Etihad Airways provides:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Online Check-in
  • Airport Counter Check-in
  • Airport Self Service Kiosk Check-in
  • Unaccompanied Minor Service
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Visa on Arrival
  • First & Business Class Enquiries
  • Economy Class Seats Enquiries
  • KrisFlyer Membership Services
  • In-Flight Meals

Frequently Asked Questions (FAQs)

How do I book a flight / multi-city flight From ticketing office?

Simply provide the travel details and the Etihad Airways representative will search the flight itinerary as per your travel needs. 

Can I book a flight using my Etihad Guest Miles at Etihad Airways Zurich Office?

Yes, all you need is the Etihad Guest Miles account number to book one.

Can I upgrade the flight seat of Etihad Airways to Business or First at the airport office?

Yes, passengers can request the class upgrade at the Etihad Airways Zurich office Switzerland up to 3 hours before scheduled departure. 

How do I book the Unaccompanied Minor Service at Etihad airways booking office Zurich?

After you book the flight online, parent accompany the child at the Etihad check-in counter and produce the following documents – 
1. Flight confirmation
2. Unaccompanied minor receipts.
3. Parent’s government issued photo ID
4. Unaccompanied minor’s passport

What travel documents do I carry in order to book a flight ticket at the office?

Make sure to carry formal identification with you at all times. You can even think about carrying several identification cards, such as your passport, national ID card, and driver’s license.

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