Royal Jordanian Sudan Office

The Royal Jordanian Sudan Office has been providing air travel services to its passengers. This office is an important part of Royal Jordanian’s global network, offering a wide range of services to customers in the United States and other international locations.The Sudan Office is staffed with friendly and knowledgeable employees who are committed to ensuring that each customer has a positive experience. Furthermore, this office has a comprehensive list of contact information to assist customers in any situation.This detailed guide brings all the essential information about the Royal Jordanian that you should know to plan a lifetime memorable trip. Royal Jordanian Airlines have 500 flights per week and at least 110 daily departures.

Contact Details of Royal Jordanian Office in Sudan

Royal Jordanian Airways Sudan Office Address	Khartoum-barlaman street next to Sudan Saudi bank, Almahata Alwesta
Royal Jordanian Airways Sudan Office Contact Number	249183761185
Working Hours	24 Hours
Official Mail Id	krttbrj@rj.com

Head Office of Royal Jordanian 

Address	Mohammad Ali Janah St. in Abdoun near the 5th circle.Building No.37, Amman
Official Website	https://www.rj.com
Linkedin Id	https://www.linkedin.com/company/royal-jordanian
You Tube	https://www.youtube.com/@RoyalJordanianRJJordan

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Nearest Airport Details of Royal Jordanian Office in Sudan

Nearest  Airport Name	Khartoum International Airport
Airport Address	Khartoum, Sudan
Airport Phone Number	+249 18 377 7163
Airport Code	KRT
Airport Location	Get Location

Solve your queries through official website

• Book a flight ticket today!
• Check your flight schedule here.
• Check the baggage allowance details.
• Ease facility of Online check-in.
• Navigate your queries regarding documents carried.

Types of Planes / Aircraft available with Royal Jordanian Airlines

Total fleet: 24

• Airbus A319-100
• Airbus A320-200
• Airbus A321-200
• Boeing 787-8
• Embraer E175
• Embraer E195
• Airbus A310-300(Cargo)

Avail Special Assistance at Royal Jordanian Airlines

Wheelchair – 

Royal Jordanian Airlines have wheelchairs available for use at airport locations. You can request this service when making reservations or upon arrival at the airport.

Stretcher Reservation – 

Stretcher cases are also  available at Royal Jordanian Airlines but it will not be confirmed until the following conditions are met:

1. 48 hours Advance notice.
2. Medical clearance approved by RJ medical advisor.
3. Confirmation by the passenger that medical assistance and transportation from the airport is arranged upon arrival at the final destination.
4. Stretcher case should be accompanied by a safety assistant that should be capable of attending to the passenger’s in-flight medical needs.

Traveling with animals-  

If you are traveling with pets then there are restrictions or criteria that apply. Only dogs are permitted to be carried as service animals on board Royal Jordanian flights. 

Airport Lounge – 

When traveling with Royal Jordanian, you can experience a luxurious and comfortable journey when you stay at crown lounge, which overlooks the duty-free shop and restaurant areas with high speed Wi-Fi connection.

Personal electronic respiratory assistive device – 

1.   Portable Oxygen Concentrators (POCs)

2.   Continuous Positive Airway Pressure Devices (CPAP)

3.   Respirators/Ventilators

4.   Oxygen Services Supplied by Royal Jordanian

Air Ticket Booking –  

Booking an air ticket is very easy, especially if handled at the office. Each airline has its own rules and regulations and it’s important to pay attention to the details when booking that air ticket.

When booking air tickets at the office, one should first determine the following requirements. 

• Type of ticket needed.
• The destination.
• Dates.
• Flight Times.
• Passengers Name and Other details.

Cancellations and Upgrades of Air Ticket –

There are also cases when cancellations and upgrades are necessary. This usually entails additional costs so make sure that the airline’s policies are verified. It may also be best to ask for a refund if there’s the option to do so.

• When it comes to cancellations, each airline has its own policies so it’s important to read them through and make sure that one gets a full refund before cancelling the ticket. 
• The process of cancelling and requesting for a refund should also be done at the office. 
• These processes can take some time as some airlines require a fee.

Lost and Found – 

The lost and found service at the airport is a critical resource available to travelers. The service provides a means for individuals to reunite with items that were lost or misplaced during their journey. Office will handle all baggage claims in accordance with law applicable to the passengers’ travel.

What passengers need to claim compensation against lost baggage:-

1. Names of brand labels.
2. Baggage size.
3. Color.
4. Characteristics for clothing items.
5. Unique identifiers such as picture stubs, serial numbers.

Reviews and Feedback –

Airlines collect feedback through customer service advisors, face to face meetings, emails, telephone calls and social media. Additionally, providing customers with the ability to provide real-time feedback, either through a questionnaire on their flight or the in-flight entertainment system, is also a popular method.

Queries handled by Royal Jordanian Airlines

Flight Ticket Booking	Ok to Board	Flight Ticket Cancellation
Airport Lounges	Visa Services	Baggage Allowance, Online Check-in
Airport Transfers	Meet and Greet	Duty-Free Allowance
Immigration Services	Business Class	In-Flight Meals
Missing Luggage	Airport Lounges	Flight/Visa Info
Miles	Economy Class	Delayed Flights
Airport Facilities	In-Flight Entertainment	Airport Wifi
Valet Parking	Visa on Arrival	Flight Wifi

Explore the list of other Royal Jordanian Airways offices here.