Air France Ankara Office

Ankara, Turkey


Open Time:-

Monday – Friday: 8:00 am – 8:00 pm
Saturday – Sunday: 9:00 am – 5:30 pm

Ankara, Turkey


Note: This not airlines official number +1-855-745-1194. It may connect you with travel agency.

Air France has been offering excellent service to customers since 1993. You can buy flights, amend or cancel them, get 24 hour customer support, and check in for flights at the Air France Ankara Turkey Office.

You can make further requests and special assistance with the accommodating airline staff. Simply adjust your itinerary at the Ankara international airport  to suit your needs. In addition, you can travel with pets, increase baggage, add unaccompanied minors, and more.

At Ankara airport, take advantage of rapid, smooth, and timely connections all under one roof. No need to change terminals, and if you booked the ticket through Air France Airlines Ankara office, your bags would be instantly transported to the airline’s next aircraft.

Travelers typically seem to have a lot of questions, and those queries appear to be expanding rapidly since COVID. Passengers can get assistance from the Air France Ankara office at Ankara Esenboga Airport (ESB) with their problems. Passengers leaving from this airport are the only ones to receive advantage. The airline staff is available to help passengers at the airport around-the-clock, every day of the week.

Contact Information of Air France Ankara Office:

Air France Ankara Office Address Ankara, Turkey
Air France Ankara Office Contact Number+90 212 375 5777
Working HoursMonday – Friday : 8:00 am – 8:00 pm
Saturday – Sunday : 9:00 am – 5:30 pm
Air France Customer Service Phone Number1 (800) 237-2747
Help CenterVisit Here
Air France Online Check-InVisit Here
Flight StatusVisit Here
Air France Baggage AllowanceVisit Here
Nearest AirportAnkara Esenboga Airport (ESB)

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Nearest Airport from Air France Ankara Office

Ankara Esenboga Airport is the closest and most well-known because of the excellent and remarkable services and help it offers to its passengers. The Air France crew at the ESB terminal office is very professional, and they are able to assist travelers. Visitors are invited to the Air France Ankara office to discuss their issues with the airline representative.

Ankara Airport NameAnkara Esenboga Airport (ESB)
ESB Airport AddressBalıkhisar Mh., Özal Bulvarı, Akyurt/Ankara, Turkey
Airport CodeIATA: ESB
Total Number of TerminalTwo Terminals
Arrival and Departure Terminal of Air France at Ankara AirportInternational Terminal
Ankara Airport LocationGet Direction

Services Offered by the Air France Ankara Office

The airline provides world facilities for its customers with high-quality, efficient service. In addition, the airlines regularly treat their devoted customers to free upgrades and priority services.

Air France Ticket Booking

Air France Offices in Ankara makes it very simple to make an offline reservation for Air France. Choose whether the flight is one-way, round-trip, or multi-city by visiting the airline at the International terminal of the Ankara.  Next,

  • You must provide  details about your desired class of travel along with your departure and arrival points, as well as the date of your trip and, if applicable, your return date.
  • You may find all flights that are available for your dates and your route as the airline representative will let you know.
  • Choose a flight that fits your budget and the timing you have in mind by comparing the cost and itinerary. 
  • Provide the traveler information now to reserve that specific flight, and then make your payment and complete the reservation. 
  • The Air France staff will send an e-ticket to your registered email address as soon as your payment clears.

Air France Booking Cancellation

Flight cancellation rules for Air France state:

  • If you need to cancel your ticket at the Air France Ankara so at least three hours before the scheduled departure.
  • The refund will be applied to the original payment method you used and in the same currency.
  • If you purchased your ticket directly from Air France, you may cancel it and request a refund either online or by calling the airline directly.
  • If you purchased your ticket through a third party (such as a travel agent or an internet platform), you must contact that third party directly to cancel your ticket and receive a refund.

How to cancel the flight at the Air France Offices in Ankara

You can use the following information to your advantage if you are certain about the cancellation and want to know how to cancel your Air France flight tickets at the airport office :

  • Visit the airline counter and ask the agent to cancel the flight
  • Provide the booking details 
  • Check to see whether the ticket is refundable or not
  • After you cancel the flight, the refund amount would be credited in the original form of payment. 

Air France 24 Hour Free Cancellation

For flights to or from the United States, Air France allows ticket cancellations within 24 hours. This policy allows you to keep your flight reservation for up to 24 hours without having to pay anything. The standard regulations will be in effect once you have paid for your ticket.

Change or Alter Name on Air France Booked Ticket

Passengers are permitted to process Air France name correction requests, but only up to 3 characters on the initial or last name may be changed. If an Air France name correction is necessary, it should be requested at the Air France Ankara Turkey office at least 3 hours before the scheduled departure. 

In general, Air France prohibits changing the entire name on an existing PNR to that of another traveler. If tickets were involved, the PNR would have to be canceled and a new reservation at the same service level or utilizing the available dates would have to be made. 

Here are the steps to change the name on the existing reservation at the Air France online Booking Office in Ankara

  • Give the agent your six-digit booking reference or your 13-digit ticket number so they may locate your reservation and make the appropriate changes.
  • Request that the agent change the name on your Air France ticket. 
  • The Air France name correction fee must be paid. Your ticket would be issued again in the lowest class of service that is still available, if one is available. Fare difference may be applicable.
  • Passengers will receive the Air France name adjustment confirmation on their registered account once the request is finished.

Air France Flight Seat Upgrade Service.

Ask at the Air France Los Angeles Office if your research indicates that the flight is full. There are numerous causes for flight cancellations. They might have last-minute booking changes, delays due to weather, traffic, or security, or an emergency. Travellers in business class have the option of upgrading to the first-class cabin, freeing up a seat in the latter.

Upgrade to Business Class

  • Air France has Business Class, which features fully flat horizontal beds in a 1-2-1 arrangement on Airbus A380, A350, 777, and 787 aircraft.
  • Business Class seats are available in a 2-2-2 layout with flatbeds that recline 180 degrees and offer massage features on a variety of long- and medium-haul flights. 
  • Air France launched the Qsuite, a brand-new Business Class cabin. Suites with doors are available in a 1-2-1 configuration in this cabin.
  • The middle-section suites of the Qsuite can be converted into a quad room, allowing four passengers to sit opposite each other in a dining-room-style arrangement.
  • The window-side single seats on the Qsuite are also available. You also have the option to choose middle-row seat pairs that can be separated into a double bed, which is very similar to what is generally provided in First Class on other foreign airlines.
  • The new Boeing 777-300ER and A350 XWB, which were first introduced on the Doha to London route, now offer this facility.

Upgrade to First Class

  • Air France’ First Class has 6.5 feet of legroom and chairs that fold into beds with feather duvets.
  • The airline’s First Class seats have an entertainment system and massage features. Only Airbus A380s offer First Class, which has a seat pitch of 90 inches and can convert to a flatbed.
  • Each seat has a 26-inch television and an extensive selection of entertainment options.
  • The seating arrangement is 1-2-1. The brand-new Airbus A350 and Boeing 787 Dreamliner are set up with a conventional two-class layout.

Avail Latest Offers and Discounts From Air France at Office

You’ll find a tonne of Air France deals at the Air France Offices in Ankara. The airline offers  a variety of deals and discounts all year long. Grab  long weekend discounts, festival discounts, seasonal discounts, and cashback offers before proceeding with your Air France flight reservation. You can use your bank card to pay for any of these bargains or offers. If you use a credit card or an e-wallet to make your purchase, you can even get a selection of flat-rate savings. Always keep an eye out for any holiday promotions that Air France may conduct.

Claim Compensation of Lost/Damaged Baggage

When your luggage is lost, delayed, or damaged, you must notify the Air France Ankara Turkey office at the airport and save a copy of the Property Irregularity Report they will fill out. You must then submit a claim: 

  • Within seven days for lost or stolen property, or seven days for damaged luggage – You must provide receipts, credit card statements, or any other kind of value proof to prove that your bag and its contents were worth the amount you are claiming. A “new for old” replacement is also not permitted by airlines when evaluating the worth of your claim. Based on the item’s age at the time of loss, they will consider its value.
  • Within 21 days for bags that were delayed – Submit the copy of flight tickets and details of all valuable items. 

Air France Unaccompanied Minor Services

Unaccompanied minors are given excellent care the entire way to ensure their comfort and safety. Additionally, the Air France Ankara office provides them with a private lounge at Ankara Esenboga Airport ESB

Unaccompanied minors receive help with registration, passport control, security screenings, and baggage claim. Additionally, they are escorted to and from the plane and given excellent care while in flight.

  • Check-in – As the parent or legal guardian of an unaccompanied minor, please take the child and any luggage to the Departures hall and then head to the assigned row to check in. An airline representative will help with the required paperwork, take the youngster from you, and complete the check-in. For help finding the check-in row, either use our airport planner or stop by an information desk. You can also talk to the airline’s representatives at Air France Ankara Contact Number.

Get Special Assistance at Air France Ankara Airport Office

Every traveller is unique in the eyes of Air France. The airline ensures your worry-free flight at the Ankara airport. The airline staff would be at your disposal and would support you during every step of your journey.

  • Visitors with disabilities – Air France is happy to assist those customers who need assistance in order to guarantee accessibility and deliver the best service.
    • At the Air France Online booking offices in Ankara passengers get free access to the wheelchair, and it is available on a first-come-first serve basis. 
    • For more information on the services offered by Air France, please visit the Guests with Disabilities Help Page. 
    • If you have any questions, contact our reservations department.
  • Pet relief area: In both terminals, the Air France Ankara Turkey office maintains pet and service animal relief areas.
    • There are various places in International terminal. 
    • Pet relieving stations can be found on the baggage claim level, before security. 
    • A brand-new pet relief area has also been developed outside the Parking Structure at the main terminal building of the airport.

List of Additional Queries that Air France Ankara Office Can Resolve

The services are offered to allow visitors to come by and ask questions and obtain prompt answers. You can also stop by the Air France check-in desk. The following services are offered by the Ankara Esenboga Airport:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Online Check-in
  • Airport Counter Check-in
  • Airport Self Service Kiosk Check-in
  • Unaccompanied Minor Service
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Visa on Arrival
  • First & Business Class Enquiries
  • Economy Class Seats Enquiries
  • KrisFlyer Membership Services
  • In-Flight Meals


What are the requirements to claim Lost baggage at Air France Office in Ankara?

There will be the issuance of a Property Irregularity Report (commonly known as PIR). Once you have departed the airport, you must file a written claim at the Air France online booking office in Ankara within seven days. Reports of mishandled baggage must be submitted, at the latest, seven days after the day the baggage was received.

Can I Book Cargo service from Air France Ankara Office?

Yes. Keep a note of the following documents that needs to be submitted at the Air France Ankara office – 
1: Instruction manual of the dispatch of goods
2: Photo ID of shipper
3: Security declaration
4: Inner content of the consignment

Does Air France Ankara Office allow me to make modifications on my ticket?

Yes, provided that you must make changes to your Air France flight at least 3 hours before departure. 

Can I cancel my flight for FREE at Air France Ticketing Office at Ankara?

Yes, flights originating to and from the US and Canada are eligible for free cancellation within 24 hours of purchase.

Can I book an unaccompanied minors Services from Air France Airlines Office?

Yes, passengers can book a flight for minors travelling alone from the Air France offices in Ankara.

What to bring at Air France Airlines office in order to cancel the flight?

All you need is the 13-digit ticket number or 6-digit booking reference to request flight cancellation. 

Can I request a refund if my flight has a schedule change?

Passengers should always be informed of schedule changes at least 14 days beforehand, and changes should only be made to the time or date, not the flight number.

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