British Airways Melbourne Office

Melbourne, Australia


Open Time:-

Monday – Friday: 9:00 am – 6:00 pm (AEST)

+1 (800) 247-9297


Note: This not airlines official number +1-855-745-1194. It may connect you with travel agency.

Since its founding in 1919, British Airways has provided its clients with top-notch customer service. At the British Airways Melbourne Office in the Australia, you may buy flights, change or cancel them, obtain 24/7 customer assistance, check in for flights, and more.

Please feel free to submit any additional requests and ask the courteous airline staff for any particular assistance. Simply change your flight time at Melbourne Airport (MEL) to meet your requirements. Passengers may also avail services like  extra luggage, unaccompanied minors, and pet travel.

About British Airways

British Airways (BA) is the national airline of the United Kingdom. Not distant from its Melbourne headquarters lies its main American hub, the Hartfield Jackson international airport.  It was a founding member of the Oneworld airline alliance, together with the now-defunct Canadian Airlines, Cathay Pacific, and Qantas. The alliance is currently the third-largest behind SkyTeam and Star Alliance. British Airways serves over 170 destinations worldwide, including 26 domestic and 8 international stops.

Contact Information of British Airways Melbourne Office

International terminal at Melbourne International Airport serves as the terminal for British Airways aircraft. Enjoy the comfort of the recently remodeled airport terminal, which features a spacious, well-lit check-in area with dedicated lanes for quicker connections. Enjoy more shopping options at the airport before your flight or relax in one of the plush lounges available to Business and First Class passengers.

British Airways Melbourne Office AddressMelbourne, Australia
British Airways Melbourne Office Contact Number+61 1300 767 177
Working Hours9:00 am – 6:00 pm (AEST) / (Monday – Friday)
Closed on Weekend and Public Holidays
Customer Service Phone Number+1 (800) 247-9297
Help CenterVisit Here
Checking in and BoardingVisit Here
Flight StatusVisit Here
Join Executive ClubVisit Here
Nearest AirportMelbourne Airport

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Nearest Airport from British Airways Melbourne Office

Melbourne International Airport is the closest and most well-known airport because it offers its patrons amazing and outstanding help and services. Travelers can get assistance from the informed and skilled British Airways workers at the British Airways Melbourne office. Visitors are welcome to meet with a British Airways representative about their issues at the company’s Melbourne headquarters.

Airport NameMelbourne Airport (MEL)
MEL Airport AddressMelbourne Airport VIC 3045, Australia
Airport CodeIATA: MEL
Total Number of TerminalFour Terminals
Arrival and Departure Terminal of British Airways at Melbourne International AirportBritish Airways does not have a defined terminal at Melbourne Airport
Melbourne Airport LocationGet Direction

Services Offered by British Airways Melbourne Office 

Make a note of your arrival at the British Airways reservation desk in Melbourne to speak with an airline employee. SYou can avail of the following services at the British Airways Head office Melbourne 

Booking tickets for British Airways

It is incredibly simple to make an offline reservation at the British Airways ticket office at Melbourne airport. To choose whether the flight is one-way, round-trip, or multi-city, go to the airline in International terminal, of Melbourne Airport. Next,

  • You must describe your desired travel class, your origin and destination cities, your trip dates, and, if necessary, your return dates.
  • Your dates and itinerary will be used to notify you of any flights that are available.
  • Choose the flight that best meets your needs by comparing its cost and itinerary.
  • Enter the traveler’s information.  The reservation will be complete once your payment has been received.

British Airways will send you an e-ticket to the email address on file as soon as your payment clears.

Flight Information 

Flight information: British Airways’ planes arrive and depart from International terminal at Melbourne international airport.  Enjoy the convenience of the freshly renovated airport terminal, which has an inviting check-in area with dedicated lanes for smoother connections. Before your trip, take advantage of a bigger range of shops for some airport shopping or unwind in one of the lavish lounges available to Club and First Class passengers. 

Flight cancellation 

The cancellation policy of British Airways are as follows:

  • Your flight must be canceled, if necessary, at the British Airways Sales Office in Melbourne. The request must be made at least 3 hours before the scheduled departure. 
  • The same currency will be utilized to complete the refund and it will be applied to the original payment method you used.
  • If you purchased your ticket directly from British Airways, you may cancel it and request a refund by doing so online or by giving them a call.

How to cancel a flight at a British Airways office in New York – If you are certain that your flight will be canceled and want to know how to do it at the airport office, you may take advantage of the following information:

  • Head over to the airline counter.
  • Visit the airline counter and request that the flight be canceled.
  • Provide the reservations information.
  • Find out if the ticket is refundable or not.
  • When you cancel the flight, the amount of the refund will be credited in the original manner of payment.

24-hour cancellation – British Airways allows ticket cancellations up to 24 hours after purchase for flights to or from the United States. You may retain your flight reservation for up to 24 hours in accordance with our policy. After you have paid for your ticket, the standard regulations will be in effect.

Change or modify the name on a booked flight with British Airways

The passenger’s first and last name may only be changed up to the first three characters.  Passengers can carry out the name correction requests at the British Airways Melbourne office up to 3 hours before scheduled departure. In the event that a name change is necessary, it must be requested at the British Airways ticket office in New York City at least three hours before the scheduled departure.

In general, the British prohibit adding a new traveler’s full name to an existing PNR. The PNR would need to be canceled if tickets were involved, and a new reservation would need to be made using the available dates or the same service level.

The steps to take in order to change the name on an existing reservation at the British Airways sales office Melbourne are as follows:

  • Please provide the agent with your 13-digit ticket number or 6-digit booking reference so that they may locate your reservation and make the appropriate changes.
  • Ask the agent to change your name on your British Airways ticket. The British Airways name correction fee must be paid upfront. Your ticket will be reissued in the lowest service class available if there are still seats available. Fare difference may apply.
  • Passengers will receive a confirmation regarding name changes on their registered email from British Airways once the request is complete.

Getting to and from MEL Airport

You must arrive at these hours in order to board the British airways flight:

  • The check-in period closes 60 minutes before departure.
  • Clear security at least 45 minutes prior to your trip.
  • Arrive at the boarding gate at least 30 minutes before takeoff. Estimate how long it will take you to get to the gate.

The British Airways Melbourne office will try to call you before it closes if we have your contact information. When customers arrive late, the airline won’t delay the plane’s departure.

Get the newest discounts and offers

There are several excellent deals available at the British Airways headquarters in Melbourne, GA. The airline offers a variety of deals and discounts all year round. Take advantage of long weekend discounts, carnival discounts, special offers, and bonus packages before making your British Airways flight booking. Credit cards are accepted as forms of payment for all of these exclusive offers.  If you use a credit card or an e-wallet to make your payment, you may even be eligible for a number of flat-rate reductions. Keep an eye out for any seasonal deals that British Airways may provide.

If your luggage is missing or damaged, you must notify the British Airways Melbourne Corporate office there at the airport.

Claim Compensation for Lost or Damaged Baggage – 

If your luggage is lost, delayed, or damaged, you must notify the British Airways Melbourne office at the airport. Also, you need to save a copy of the Property Irregularity Report they will fill out. Within seven days for lost or stolen items or seven days for damaged luggage, you must provide proof of the value of your bag and its contents, such as credit card statements, receipts, or other documentation, to support your claim. Airlines do not accept “new for old” replacements when calculating the value of your claim. They will consider the item’s worth depending on its age at the time of loss.

Baggage drop

If you need to check your luggage, drop it off at a bag drop desk. The check-in desks open three hours before the departure time, but not sooner than 05:30. If you only have hand luggage and have checked in, you can go straight through security and to the gate. You may be required to check it in and pay a fee if you have more hand luggage than is allowed.

Payments at the MEL airport 

If there are any opportunities for converting cash to a payment card, do inquire with a member of the BA staff at the airport. British Airways Melbourne Corporate office is unable to accept cash payments. For more info call British Airways Melbourne Office Contact Number.


You must arrive at the gate at least 30 minutes prior to takeoff. However, BA unable to delay takeoff in order to accommodate late passengers. Your priority for boarding will be indicated by the “Group” number on your boarding card. When your group is called, please be ready to board the plane. Everything you must do is –

  • Choose the boarding group.
  • If you want to take advantage of priority or pre-boarding, get to the gate early.

Pre-boarding is accessible for:

  • Clients that require assistance with a disability or mobility, as well as families with young children.
  • Passengers in first class, business class
  • Elite Club members
  • Members of Oneworld’s Emerald, Sapphire, and Ruby families

Special Assistance Service at British Airways Melbourne Office

If you need additional assistance with any part of your trip, such as getting around the airport, boarding the plane, or getting to your next destination, please notify British Airways Ticket Office Melbourne City at least 48 hours before your departure so that the airline can make arrangements when you arrive at the airport. Passengers with special needs may avail the following request or service –

Passengers with Disability

British Airways is glad to assist any passenger who requires assistance and wants to ensure accessibility and the best service. The wheelchair is free to use for  passengers arriving and departing from Melbourne international airport. It is offered on a first-come, first-served basis. For more information on the services offered by British Airways, go to the Guests with Disabilities Help Page. Or simply dial the British Airways Melbourne Office phone number. 

British Airways Unaccompanied Minors

Assistance is provided with check-in, passport control, security screenings, and baggage claim for unaccompanied minors. They are escorted to and from the aircraft as well as given exceptional care while in flight. As the parent or legal guardian of an unaccompanied minor, please bring the child and any luggage to the Departures hall and go to the assigned row to check in. A representative from the airline will collect the youngster, assist with the relevant paperwork, and finish the check-in. In order to locate the check-in row, you can either use our airport planner or visit an information desk. 

Additional Services Offered at the British Airways Booking Office Sydney

Visitors can use the services to drop by, ask questions, and receive prompt answers. Additionally, you can visit the British Airways check-in desk. The following services are available at the Hartsfield Jackson Melbourne International Airport:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Online Check-in
  • Airport Counter Check-in
  • Airport Self Service Kiosk Check-in
  • Unaccompanied Minor Service
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Visa on Arrival
  • First & Business Class Enquiries
  • Economy Class Seats Enquiries
  • KrisFlyer Membership Services
  • In-Flight Meals

Check Here the List of British Airways Offices

British Airways Abu Dhabi OfficeBritish Airways Abuja OfficeBritish Airways Los Angeles Office
British Airways Accra OfficeBritish Airways Addis Ababa OfficeBritish Airways New York Office
British Airways San Francisco OfficeBritish Airways Seattle OfficeBritish Airways Washington Office

Frequently Asked Questions (FAQs)

Can I cancel my British Airways ticket via the office if I Purchased a ticket through a third-party travel agency?

Yes, as long the flight is operated by BA and it does not include the flight segment from other airlines. 

What forms of payment British Airways Melbourne Office accept?

The airline accepts electronic and cash as the method of payment. The airlines also accept BSP and ARC as cash forms of payment. 

Can I request a refund if my flight has a schedule change?

Yes, as long as the scheduled change lasts for 4 or more hours passengers are entitled to the compensation as well as a refund. 

How can I use special services at the British Airways Melbourne Airport Office after booking an Air Ticket?

Call British Airways Melbourne office Contact Number after you make the reservation. The airline staff will make the necessary arrangement. If you need to make a special request, complete up to 24 hours before the scheduled departure. 

What are the British Airways Booking requirements at the Melbourne office?

Carry official identification with you at all times. Your passport, national ID card, and driver’s licence are just a few examples of the identity cards you might consider carrying.

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