Etihad Airways Cape Town Office

Cape Town, South Africa

15

guest@etihadguest.com

Open Time:-

Monday - Friday : 9am to 1pm
Sat : 2pm to 5pm

1 (877) 690-0767

Website

Note: This not airlines official number +1-855-745-1194. It may connect you with travel agency.
+1-855-745-1194

Etihad Airways always offers its customers the highest level of customer service since the business was established in 2003. Passengers can purchase flights, alter them, get assistance 24 hours a day and check in for flights and many more at the Etihad Airways Cape Town office. It is also possible to make any other requests related to aviation, and also put your problem to the staff on the flight. 

The airline operates more than 1,000 flights per week to more than 120 passenger and cargo destinations in the Middle East, Africa, Europe, Asia, Australia, and North America using a fleet of 102 Airbus and Boeing aircraft. Passengers can rely on this office to help Passengers book flights at specific dates. In addition, they offer additional services, such as trip cancellation, changes, special offers and many more  to its passengers. If Passengers dial their number, they will be able to reach them. Another way to seek assistance from them is to visit it at its central location. The staff members have the expertise to deal with your questions and issues effectively. Contact the airport department whenever you need help.

Contact Etihad Airways Cape Town Office

Etihad Airways Cape Town Office Address – Cape Town, South Africa

Contact Number of Etihad Airways Cape Town Office – 0860 123 150 (Within S.Africa) & + 27113439140

Etihad Airways Cape Town Office Working Hours – 24 hours daily

Email – jnbtkt@etihad.ae

Nearest Airport – Cape Town International Airport

Cape Town International Airport Code – IATA: CPT  ,ICAO: FACT

CPT Airport Map – Click Here

Etihad Airways Terminal at CPT Airport – CPT International Terminal

Official WebsiteClick Here
Baggage Services of Etihad AirwaysClick Here
Etihad Airways Lost ItemClick Here
Etihad Airways Flight BookingClick Here
Etihad Airways Manage BookingClick Here
Check Flight Status of Etihad AirwaysClick Here
Etihad Airways Choose Your SeatClick Here
Etihad Airways Online Check InClick Here
Baggage Policy of Etihad AirwaysClick Here
Etihad Airways Unaccompanied Minor PolicyClick Here

Concerns Can be Resolved by Etihad Airways in Cape Town

Passengers can use the services to drop by, ask questions, and receive prompt answers. These are the Concerns that Etihad Airways can resolve:

Etihad Airways Flight BookingAirport Counter Check-in
Etihad Airways Online Check-inEtihad Airways Baggage Allowance
Etihad Airways Unaccompanied Minor ServiceAirport Lounges
Flight InformationMissing Luggage
Delayed FlightsAnimals and Pets
Airport TransportationSeats Selection and Enquiries
Visa on ArrivalTrip Insurance
Receipts and RefundsTicket Rescheduling
LoungesSelf Service Kiosk Check-in
In-Flight Duty FreeVisa Information
Privilege ClubUpdates On Policies

Services Offered by Etihad Airways Cape Town Office 

Keep a record of the time you arrive to talk with an Etihad Airways representative at the Atlanta reservation desk. The following services are available at the Etihad Airways in Cape Town.

Etihad Airways Flight booking 

Making an offline reservation at the Etihad Airways counter at the Cape Town airport is really easy. Go to the Airport to book a one-way, round-trip, or multi-city flight. Next,

  • Your preferred travel class, the cities of origin and destination, the dates of your journey, and, if applicable, the dates of your return must all be included.
  • Your travel dates and itinerary will be used to notify you of any available flights.
  • Compare the cost and schedule of each flight to find the one that best matches your needs.
  • Add the traveler’s details. Once your money has been received, your reservation will be finalized.
  • As soon as your payment clears, Etihad Airways will send you an e ticket to the email address on file.

Etihad Airways Flight Cancellation 

Important considerations from the Etihad cancellation policy – 

  • If necessary you must cancel your flight at the Etihad Airways Sales Office in Cape Town. The request must be submitted at least three hours before the departure time.
  • The refund will be processed in your chosen currency and applied to the original payment method you choose.
  • If you bought your ticket directly from Etihad Airways, you can do so online or by calling them to obtain a refund.

How to cancel a Etihad Airways flight at the Cape Town Office?

You can make use of the following information if you are convinced that your flight will be canceled and want to know how to do it at the airport office:

  • Go to the airline desk.
  • Request the cancellation of the flight at the airline counter.
  • Give the details of the reservations.
  • Check to see if the ticket is refundable.
  • The amount of the refund will be reimbursed in the original form of payment when you cancel the flight.

Etihad Airways Name Change on Booking

The first and last names of the passenger may only be altered up to the first three characters. According to the Etihad name change policy, the airline might refuse to allow you to take the plane when the name listed on the ticket does not look exactly the same as the passport or Government-issued ID with a photo.

The Etihad Airways Cape Town office accepts name adjustment requests up to three hours prior to the departure time.

You have to change you name at least three hours before the departure.

To update the name on an existing reservation, follow these steps:

  • Give the agent your 6-digit booking reference or 13-digit ticket number.
  • Find your reservation and make the necessary changes.
  • Inquire about having your name changed on your Etihad Airways ticket.
  • The name correction fee needs to be paid up ahead.
  • Once the request has been processed, passengers will receive a confirmation of name changes on their registered email.

Guidelines for Boarding Etihad Airways

Arrive at the gate at least 30 minutes before takeoff. However, Etihad was unable to postpone takeoff to accommodate late customers. The “Group” number on your boarding card indicates your preference for boarding. Please be ready to board the plane when your group is called. The only thing you need to do is

  • Select the boarding group.
  • You should arrive at the gate early if you want to benefit from priority or pre-boarding.

Pre-boarding:

  • Families with infant and young children 
  • Passengers with disabilities
  • First-class and business-class travelers
  • Club Elite members

Get Special Assistance Service at Etihad Airways Cape Town Office 

Let the Etihad Airways Ticket Office Cape Town know if you require additional assistance with any aspect of your trip, such as navigating the airport, boarding the aircraft, or reaching your next destination.

You must add the special request at least 48 hours prior to your departure so that the airline can make arrangements when you arrive at the airport. The following request or service is available to travelers with special requirements. –

Passengers with Disabilities

  • Etihad Airways is happy to help any customer who needs help and wants to guarantee accessibility and the finest service.
  • Passengers using the wheelchair at the Cape Town international airport  are not charged.
  • It is given out based on first-come, first-served principle. 

Etihad Airways Unaccompanied Minors

  • Minors traveling alone are given assistance with check-in, passport control, security checks, and baggage claims.
  • They receive extraordinary care while in flight as well as being escorted to and from the plane.
  • If you are the parent or legal guardian of an unaccompanied minor, please accompany the child and any luggage to the Departures hall and go to the designated row to The Etihad airways check in counter.
  • The child will be picked up by an airline official who will also assist with the necessary documentation and complete the check-in. 

About Etihad Airways

FoundedJuly 2002
Commenced operationsFebruary 2003
HubsAbu Dhabi International Airport
Fleet size180
Destinations130
Parent companyEtihad Aviation Group
HeadquartersKhalifa City, Abu Dhabi, United Arab Emirates

List of Aircraft Available with Etihad Airways

  • Airbus A319-100
  • Airbus A320-200
  • Airbus A320neo
  • Airbus A321-200
  • Airbus A321neo
  • Airbus A330-200
  • Airbus A330-300
  • Airbus A340-500
  • Airbus A340-600
  • Airbus A350-900
  • Airbus A380-800
  • Boeing 777-200LR
  • Boeing 777-300ER
  • Boeing 777-8
  • Boeing 777-9
  • Boeing 787-9
  • Airbus A330-200F
  • Boeing 747-400F
  • Boeing 747-8F
  • Boeing 777F

Frequently Asked Questions (FAQs)

Where can I find the latest travel information for the city I’m flying to and from?

Yes, visit the Etihad Airways office in Cape Town or the airline’s website to get all the travel-related information

Can I print an Air ticket at the Etihad Airlines Cape Town Office?

Yes, passengers get the complimentary service to get their Etihad flight. They can also get their boarding pass printed at the Etihad airlines office in Cape Town.


If my baggage was lost or not arrived at my destination. Can I claim Compensation for this?

Yes. Passengers report the baggage issue at the Etihad airline office in Cape Town. If the baggage was delayed, damaged or lost, they are entitled to get the compensation.

How can I request a wheelchair?


Before heading for the airport, inform the Etihad Airways Cape Town office that you require mobile help. No need to worry if information wasn’t provided in advance; assistance can be asked at the airline desks in the visitor lobby.

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