Qatar Airways Colombo Office

147, Dharmapala Mawatha, Colombo 07 Sri Lanka


Open Time:-

Monday – Friday: 8:30 am to 5:00 pm

+94 11 557 0000


Note: This not airlines official number +1-855-745-1194. It may connect you with travel agency.

One of the top airlines in the world, Qatar Airlines offers service to more than 160 destinations across six continents. The airline has a strong presence in Sri Lanka, with its Colombo office serving as an important point of contact for customers traveling to and from the country.

The Qatar Airways Colombo office is located in the heart of the city, in the commercial district of Colombo. The office is staffed by a team of experienced professionals who are committed to providing excellent customer service and support.

The office is an essential resource for passengers traveling to and from Colombo. Whether customers need assistance with booking tickets or resolving an issue while traveling, the staff at the Qatar Airways Colombo office are always available to help.

Contact Information of Qatar Airways Colombo Office:

The contact details of Qatar Airways Colombo office can be contacted by calling them on: +94 11 557 0000 or e-mailing them at: 

The office is located in the commercial district of Colombo and is open seven days a week from 9:00 am to 5:00 pm. The staff at the office are highly trained professionals who are committed to providing excellent customer service and support to customers traveling to and from Sri Lanka.

Qatar Airways Colombo  Office Address147, Dharmapala Mawatha, Colombo 07 Sri Lanka
Qatar Airways Colombo  Office Contact Number+94 11 557 0000
Fax+94 11 557 0033
Working HoursMon-Sat: 8:30 am to 5:00 pm, Closed on Sundays and Public Holidays.
Customer Service Phone Number+1 (877) 777-2827
Help CenterVisit Here
Qatar Airways Online Check-In & Flight StatusVisit Here
Privilege ClubVisit Here
Qatar Airways Baggage AllowanceVisit Here
Nearest AirportBandaranaike International Airport (CMB)

​​Head Office of Qatar Airways

The head office of Qatar Airways is located in Doha, Qatar, and serves as the central hub for the airline’s global operations. The office is located at the Qatar Airways Tower in the West Bay area of Doha, which is one of the most prominent business districts in the city.

The Qatar Airways Tower is a state-of-the-art building that has become a landmark in the city. The tower has 46 floors and is over 238 meters tall, making it one of the tallest buildings in Doha. It was designed by the world-renowned architect Helmut Jahn and features a modern and innovative design.

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Nearest Airport from Qatar Airways Colombo Office

The nearest airport to the Qatar Airways Colombo office is the Bandaranaike International Airport (CMB), also known as Colombo International Airport. It is located approximately 33 kilometers north of the city center and serves as the primary airport for Sri Lanka.

The Bandaranaike International Airport is a modern airport with two terminals and serves as a hub for several airlines, including Qatar Airways. Qatar Airways operates flights to and from Bandaranaike International Airport to several destinations around the world, including Doha, London, Paris, Frankfurt, and New York, among others.

Colombo  Airport NameBandaranaike International Airport (CMB)
CMB Airport AddressDeparture Terminal, Canada Friendship Rd, Katunayake 11450, Sri Lanka
Airport CodeIATA: CMB
Total Number of TerminalThree Terminals
Arrival and Departure Terminal of Qatar Airways at Colombo  AirportTerminal 1
Colombo  Airport LocationGet Direction

Types of Planes / Aircraft available with Qatar Airways

All of Qatar Airways’ aircraft are equipped with modern amenities, including in-flight entertainment, comfortable seating, and onboard dining options. The airline also offers a range of travel classes, including economy, business, and first class, to meet the needs of different passengers.

  1. Airbus A320: 
  2. Airbus A330: 
  3. Airbus A350: 
  4. Boeing 777: 
  5. Boeing 787 Dreamliner: 

Qatar Airways Headquarters Address and Contact Details

The Qatar Airways Office in Colombo handles a wide range of queries from customers who are traveling to and from Sri Lanka. One of the most common queries handled by the office is flight bookings, including inquiries about flight schedules, seat availability, and fare options. The office can assist customers with booking Qatar Airways flights and can provide advice on the most convenient and cost-effective travel options.

Qatar Airways Headquarters AddressQatar Airways Towers 1, Next to Al Manna Building, Airport Road, Doha, Qatar
Phone Number+974 4022 6000
Fax Number+974 4462 1533
Established onNovember 22, 1993

Services Offered by the Qatar Airways Colombo Office

The Qatar Airways Colombo office offers a variety of services to assist customers with their travel needs and they can contact them on Qatar Airways Colombo Contact number. Here are some of the services offered:

  1. Baggage services: 

The office provides information about baggage allowances, restrictions, and fees, as well as assist with lost or damaged baggage.

  1. Special assistance: 

Special assistance for customers with disabilities, special needs, or young children, including wheelchair assistance, special meals, and priority boarding is provided.

  1. Loyalty programs: 

Information about Qatar Airways’ loyalty program, Privilege Club, including how to join, earning and redeeming Qmiles, and the various tiers of membership.

  1. Flight disruptions: 

Customers are assisted with rebooking, refunds, and other related matters in case of flight disruptions, such as flight delays, cancellations, or missed connections.

  1. Visa and passport information: 

The office can provide information about visa and passport requirements for the destination country, as well as assist with visa applications if necessary.

  1. General information: 

General information about Qatar Airways, including its route network, travel classes, in-flight services, and frequent flyer programs is provided.

List of Additional Queries that Qatar Airways Colombo  Office Can Resolve

The services are offered to allow visitors to come by and ask questions and obtain prompt answers. You can also stop by the Qatar Airways check-in desk. The following services are offered by the Islamabad International Airport:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Online Check-in
  • Airport Counter Check-in
  • Airport Self Service Kiosk Check-in
  • Unaccompanied Minor Service
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Visa on Arrival
  • First & Business Class Enquiries
  • Economy Class Seats Enquiries
  • KrisFlyer Membership Services
  • In-Flight Meals

Overall, the Qatar Airways Office in Colombo is an important point of contact for customers traveling to and from Sri Lanka, offering a range of services and support to ensure that customers have a comfortable and hassle-free travel experience. With its focus on customer service and attention to detail, the office is committed to providing the highest level of support and assistance to Qatar Airways customers, and is a testament to the airline’s commitment to excellence.

Check More Details of Qatar Airways Offices Here:

Qatar Airways Miami OfficeQatar Airways Prague OfficeQatar Airways Zurich Office
Qatar Airways Geneva OfficeQatar Airways Bucharest OfficeQatar Airways Vienna Office
Qatar Airways Rome OfficeQatar Airways Milan OfficeQatar Airways Venice Office


What are the requirements to claim Lost baggage at Qatar Airways Office in Colombo ?

There will be the issuance of a Property Irregularity Report (commonly known as PIR). Once you have departed the airport, you must file a written claim at the Qatar airways online booking office in Colombo  within seven days. Reports of mishandled baggage must be submitted, at the latest, seven days after the day the baggage was received.

Can I Book Cargo service from Qatar Airways Colombo  Office?

Yes. Keep a note of the following documents that needs to be submitted at the Qatar Airways Colombo  office – 
1: Instruction manual of the dispatch of goods
2: Photo ID of shipper
3: Security declaration
4: Inner content of the consignment

Does Qatar Airways Colombo Office allow me to make modifications on my ticket?

Yes, provided that you must make changes to your Qatar Airways flight at least 3 hours before departure. 

Can I cancel my flight for FREE at Qatar Airways Ticketing Office at Colombo ?

Yes, flights originating to and from the US and Canada are eligible for free cancellation within 24 hours of purchase.

Can I book an unaccompanied minors Services from Qatar Airlines Office?

Yes, passengers can book a flight for minors travelling alone from the Qatar Airways offices in Colombo .

What to bring at Qatar Airlines office in order to cancel the flight?

All you need is the 13-digit ticket number or 6-digit booking reference to request flight cancellation. 

Can I request a refund if my flight has a schedule change?

Passengers should always be informed of schedule changes at least 14 days beforehand, and changes should only be made to the time or date, not the flight number.

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