Singapore Airlines Melbourne Office

Level 12, 300 Ann Street Melbourne, Queensland 4000 Australia


Open Time:-

Monday - Friday: 8:45 am to 5:00 pm

+65 6407 5332


Note: This not airlines official number +1-855-745-1194. It may connect you with travel agency.

Singapore Airlines has a lengthy history of offering its passengers exceptional, first-rate services dating back to 1972. The Singapore Airlines Melbourne office offers all travel-related services, including trip planning, flight changes, the purchase of excess baggage, seat selection, check-in, and more.

You can add more requests and more assistance with the accommodating flight crew. At the Melbourne–Tullamarine international Airport, you can quickly adjust your journey to meet your needs. Additionally, you are not charged a dynamic surcharge for requesting last-minute flight changes or cancellations.

Contact Information of Singapore Airlines Melbourne Office

At Melbourne–Tullamarine international Airport, Terminal 2 is where Singapore Airlines Planes land. Utilize the ease of the freshly remodeled airport terminal, which features a spacious, well-lit check-in facility with specific lanes for quicker connections. Take advantage of the additional shopping options at the airport before your flight or relax in one of the opulent lounges available to First Class and Business Class passengers.

Singapore Airlines Melbourne Office AddressLevel 12, 300 Ann Street, Melbourne, Queensland 4000, Australia
Singapore Airlines Melbourne Office Contact Number13 10 11
Flight Information Phone+61 3 9513 7831
Working Hours of Melbourne OfficeMonday to Friday: 8:45 am to 5:00 pm
Singapore Airlines Melbourne Airport Office AddressTerminal 2 (International) Melbourne Airport Melbourne, Victoria 3045, Australia
Working Hours of Melbourne Airport OfficeMonday to Sunday: 9:00 am to 7:00 pm
Singapore Airlines Lost and Found OfficeMenzies Aviation Services, PO Box 5027, Ground Floor, Terminal 2 (International), Melbourne Airport, Melbourne, Victoria 3045
Working Hours of Lost and Found Office07:00 am to 04:00 am (7 days a week)
Singapore Airlines Customer Service Phone Number+65 6407 5332
Help Center of Singapore AirlinesVisit Here
Online Check-InVisit Here
Flight StatusVisit Here
PPS Club / KrisFlyerVisit Here
Nearest AirportMelbourne–Tullamarine international Airport

​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Nearest Airport from Singapore Airlines Melbourne Office Australia 

Melbourne–Tullamarine international Airport is the closest and most well-known because of the outstanding and notable services and help it provides to its passengers. At the Singapore Airline office in Singapore, customers can get assistance from the skilled and knowledgeable Singapore Airlines staff.

Airport NameMelbourne–Tullamarine international Airport (MEL)
MEL Airport AddressMelbourne Airport VIC 3045, Australia
Airport CodeIATA: MEL
Total Number of TerminalFour Terminals
Arrival and Departure Terminal of Singapore Airlines at Melbourne International AirportTerminal 2
Melbourne Airport LocationGet Location

Services Offered by Singapore Airlines Melbourne Office

Note the time you arrive at the Atlanta reservation desk to speak with a Singapore Airlines employee. The Singapore Airlines ticketing office Melbourne offers the following services.

Upgrade to Premium Cabin

By making a reservation via the Singapore Airlines office in Melbourne, you will enjoy the highest level of comfort available. Whether you’re on a business trip, a family vacation, or a getaway for two, you’ll feel remarkably relaxed.

As soon as you sit down, you’ll have the impression that you’ve arrived in the Islands because of the upscale, modern island architecture in the area. For discounted rates and savings of up to 50% on Business and First Class cabins, make reservations at the airport office.

Priority Boarding and Screening 

Board the aircraft first and pass through security quickly. Priority Security is available at the Singapore Airlines Australia office Melbourne at Terminal 2 of the Melbourne international airport.

Vacation Packages

When you book via the Singapore Airlines office in Melbourne you can save up to 50% on vacation packages worldwide. At the airport, book worry-free utilizing flexible hotel options with no cancellation fees. Simply save time and money by booking your flight, hotel, and rental car all at once.

Hold Fare Option

Holding your fare will buy you more time. Reserve your seats and your flight in advance. Here’s how it works –

  • It must be at least 21 days before the departure date for you to use the fare-hold option.
  • Visit the airport counter to make your reservations.
  • Request the Singapore Airlines customer support agent hold your airfare.
  • Each person on your reservation is subject to the fare-hold fee, which is non-refundable.

Hotel Stays 

Earn KrisFlyer miles while taking advantage of discounts at hotels and resorts all over the world. If you include the hotel in your reservation, you can save up to 25%. All you have to do is go to the check-in counter or dial the Melbourne airport phone number.

Vacation Rental

Booking a vacation rental at the Singapore Airlines office in Melbourne Australia can save you up to 65% and provide you with the extra room, privacy, and convenience of your own home.

Car Rental

At the Singapore Airlines ticketing office Australia, you may rent a car for the lowest rates, and each rental will earn you a significant amount of Avios points. Whether you’re planning the ideal fly-drive or looking for a simple holiday rental, choose the correct vehicle to fit your itinerary.

Budget and Avis car rentals are excellent choices because of their competitive prices, flexibility, wide selection of vehicle types, and convenient pick-up and drop-off locations. All mandatory expenses are included, along with the added security of 24-hour customer service and roadside assistance. A range of practical add-ons, like child seats, GPS navigation, winter accessories like snow tyres or chains, and Premium Cover to avoid any extra fees, can also be pre-booked.

Add Travel Insurance

The only choice you should be making at this point, having planned your ideal vacation, is which attraction to visit. But occasionally, unanticipated things do happen, so you need to be prepared. What if there is a sudden medical emergency or your luggage is stolen? Get the travel insurance added to your existing booking to protect your belongings. Book your trip insurance with Singapore Airlines Airlines Melbourne at the time of check-in.

Key Points to Remember Before Flight Cancellation of Singapore Airlines 

If the airline is unable to offer you timely help due to legitimate issues, such as when a lot of planes are impacted by a single event, it would be easier and quicker for you to independently book a hotel room, obtain snacks, meals, or transportation.

  • The Singapore Airlines ticketing office Melbourne will repay the fairly incurred costs after receiving the necessary documentation. In this circumstance, call the Singapore airport phone number to get the right reimbursement and compensation for your impacted flights.
  • The airline is not bound to cover the costs if it offers you help, such as a hotel room at the airport or bus transportation to and from the airport, and you choose to decline and make your own arrangements instead.
  • You are entitled to compensation if there is a delay of more than three hours or a cancellation as a result of our mistake.

Flight Booking Procedures of Singapore Airlines at Australia Office Melbourne

Reservations for flights may now be made more quickly and easily thanks to the Singapore Airlines ticket office in Melbourne . check-in counter, and –  

  • Ask the Singapore employee to make the reservation on your behalf. The check-in desk at Terminal 2 is where you need to go.
  • Explain in detail how you intend to travel.
  • Please be informed that reservations and payment for last-minute flights must be made up to 3 hours prior to departure.
  • Once the necessary payment has been paid, the airline will send you a confirmation of your reservation.
  • After checking in and retrieving your luggage, be ready to board the flight.

Avail Special Assistance at Singapore Airlines Melbourne Office

Every traveler is unique in the eyes of Singapore Airlines. The airline ensures your worry-free flight at the Melbourne hub of Singapore Airlines. The airline staff would be at your disposal and would support you during every step of your journey.

Visitors with Disabilities

Singapore Airlines is happy to assist those customers who need assistance in order to guarantee accessibility and deliver the best service. At the Singapore Airline ticket office in Melbourne, the Air Carrier Access Act is upheld. The ACAA prohibits both domestic and foreign carriers from discriminating against customers based on their disability.

For more information on the services offered by Singapore Airlines, please visit the Guests with Disabilities Help Page. If you require further information, kindly contact our bookings department.

Traveling with Infants and Children

When traveling with kids, Singapore Airlines treats the smallest guests with genuine kindness and practical consideration. We want your travel experience—and that of your child—to be pleasant and in capable hands. Therefore, plan beforehand for a pleasant flight and your peace of mind.

If you are traveling with a baby or young kid, please get in touch with the Singapore Airlines Melbourne ticket office to make a reservation.

Unaccompanied Minor Travel

You can book the unaccompanied minor trip at the time of check-in, up to three hours prior to the scheduled departure. Arrive at the Singapore Airlines ticket office in Melbourne at least two hours prior to the departure time. It is suggested that parents wait at the airport until the plane takes off.

The child will be with one of the accommodating airline employees till they board. Your child has access to the Delta Sky Executive lounge if they are traveling in business or first class.

Pet Travel

There are restrictions and requirements that apply at the Singapore Airlines Melbourne airport office, regardless of whether you’re bringing your pet or a licensed support animal. The airline flies domesticated birds, cats, and dogs. Before bringing an animal on a journey, we advise you to carefully read and understand the conditions and limitations.

Passengers are welcome to board the aircraft with their trained service animals. Because they have been trained to perform a specific task or activity, trained service animals are different from emotional support/comfort animals when it comes to assisting a guest with a disability to manage their condition.

Pet Relief Area

Relief zones for pets and assistance animals are kept up by the Singapore Airlines Melbourne office at the airport terminal.

There are various places in Terminal 2. Pet relieving stations can be found on the baggage claim level, before security, outside of Gates 2 and 5. A brand-new pet relief area has also been developed outside the Parking Garage at the Melbourne international airport.

Three pet rest places are available at Terminal 2: one at Gate 22, one by the Concourse entry in the Airport Mall, and one on the baggage terminal. Without going through security, you may reach all three.

Both the grassy space outside of Level 1 near baggage claim and the covered pet rest area close to Gate 28 are accessible.

Additional Services Offered at the Singapore Airlines Melbourne Office 

The facilities were created to allow visitors to come by and ask questions and obtain prompt answers. You can also stop by the Singapore Airlines check-in desk. The following services are offered by the Melbourne International Airport:

  • Flight Ticket Booking
  • Flight Ticket Cancellation
  • Flight Ticket Rescheduling
  • Online Check-in
  • Airport Counter Check-in
  • Airport Self Service Kiosk Check-in
  • Unaccompanied Minor Service
  • Baggage Allowance
  • Duty Free Allowance
  • Flight Information
  • Airport Lounges
  • Visa Information
  • Missing Luggage
  • Immigration Services
  • In-Flight Wifi
  • Airport Wifi
  • In-Flight Entertainment
  • Airport Facilities
  • Delayed Flights
  • Visa on Arrival
  • First & Business Class Enquiries
  • Economy Class Seats Enquiries
  • KrisFlyer Membership Services
  • In-Flight Meals

Frequently Asked Questions (FAQs)

Are there time restrictions for offline bookings?

No. The Singapore Airlines Melbourne operates only Monday to Friday: 8:45 am to 5:00 pm.

Can I book a child and infant ticket at Singapore Airlines Melbourne Office?

Yes, passengers can book infant reservations at the office. If booking a last minute reservation, it must be completed up to 3 hours before the scheduled departure. 

What are the required documents to book a ticket for Infant?

You need to present the birth certificate, If not, you need a provisional letter from the local health office. 

How can I claim my mishandled/lost baggage at Singapore Airlines Melbourne airport office?

Simply head to the Singapore airlines ticketing office 3 hours before your arrival. Report the lost baggage complaint. You will receive a PIR report. This will help you track your request. 

How do I get a refund for an unused ticket purchased at Singapore Airlines Melbourne airport office?

All Singapore airlines operated flights can be canceled at the airline’s counter. Ask the Singapore Airlines agency to cancel the reservation, at least 90 minutes before departure to claim a refund. No refund is entertained if the passenger is marked no-show. 

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